Order confirmation without calls
The confirmation template goes out automatically; replies land in the inbox and the order is marked confirmed by the team or the assistant.
WhatsApp order desk
Every chat, one team inbox. Every order, captured.
A shared WhatsApp Business API inbox for the whole team, with approved templates, broadcasts and automatic order, shipping and delivery messages. Orders taken in a chat become real orders in the same list as your store orders.
14-day free trial. No card needed.
What it does
WhatsApp order desk, in detail
- One WhatsApp Business API inbox the whole team answers from, with roles for who may send media or run campaigns.
- Automatic messages: order shipped, out for delivery, delivered (with loyalty points), delivery attempt failed, feedback request.
- Abandoned-cart recovery (three reminders) and reorder win-back messages, each switchable per brand.
- Approved templates and broadcasts to customer segments.
- Orders taken in a chat land in the order list with the customer, address and items filled in.
- Payment proofs sent on WhatsApp are kept with the conversation.
- Instagram and Messenger messages and comments in the same inbox (beta).
Use cases
A day with whatsapp order desk
Failed delivery rescue
When a courier attempt fails, the customer gets a message asking for a new time or address, and the reply is next to the order.
Launch broadcast
Send an approved template to the customers who bought a product line before, and watch orders arrive in the same list.
Works with
The other flagship modules
FAQ
Questions about whatsapp order desk
Do I need the WhatsApp Business API?
Yes. The inbox uses Meta's WhatsApp Business API (Cloud API). Message charges are billed by Meta to your business; we help you connect the number.
Can I turn automatic messages off?
Yes. Each automatic message is a switch in Settings > Features, per brand. Messages your team sends by hand are never affected.
Try whatsapp order desk with your own orders
Start the free trial, connect your store and see it on real data.
14-day free trial. No card needed.