Privacy policy

Who we are

Storagentic ("we") provides e-commerce operations software at https://storagentic.com and https://app.storagentic.com. This policy explains what personal data we process, why, and the choices you have.

Data we process

Account holders and their teams

Name, email address, phone number, business name, login credentials (hashed), role and permissions, billing details, and the actions you take in the app (audit log). Used to provide the service, secure accounts, bill subscriptions and support you.

Your customers' data (processed on your behalf)

When you connect a store, a WhatsApp Business number, ad accounts or couriers, we process your customers' orders, names, addresses, phone numbers, messages, payment proofs and delivery events in order to run your operations. You are the controller of this data; we process it under your instructions and these terms. Each brand's data is isolated in the database and visible only to the team you authorise.

AI assistant

Questions you ask the assistant, and the rows of your data needed to answer them, are sent to our model provider to produce the answer for that request only. We do not permit model training on your data. Actions prepared by the assistant run only after a person confirms them.

Website visitors

Server logs (IP address, pages, time), and anything you send through a contact form or the site chat (your message, name and contact details) so we can reply. The site chat sends your messages to our model provider to answer them. We do not run third-party advertising trackers on this site.

Legal bases

Performance of a contract (providing the service), legitimate interests (security, product improvement, replying to enquiries), consent where required (marketing messages), and legal obligations (tax and accounting records).

Sharing

We share data with processors needed to run the service: hosting and database providers, the WhatsApp Business API (Meta), courier APIs you connect, store platforms you connect, our AI model provider, email and payment providers. Each acts under a contract and only on our instructions. We do not sell personal data.

International transfers

Processors may be located outside your country. Where required, transfers are protected by standard contractual clauses or equivalent safeguards.

Retention

Account and operational data are kept for the life of your account and deleted or anonymised within 90 days of closure, except records we must keep by law. Site enquiries are kept for up to 24 months. You can request deletion earlier at any time.

Security

Encryption in transit, hashed passwords, per-brand data isolation with row-level security, role-based permissions, and access logging. No system is perfectly secure; tell us immediately if you suspect a problem.

Your rights

Depending on where you live you may have the right to access, correct, delete or export your data, to object to or restrict processing, and to complain to a supervisory authority. Account holders can exercise most of these from the app; anyone can write to us.

Cookies

The app uses a session cookie to keep you logged in. This website stores only what the chat widget needs to keep your conversation open while you browse; no advertising cookies.

Children

The service is for businesses and not directed at children under 16.

Changes

We will post changes here and update the date above. Material changes are announced in the app.